Refund policy
Cancellations.
- Pre-Orders cannot be cancelled.
- Pre-Order shipping estimates are subject to possible delays of 1-2 weeks.
- Cancellation before the order is packed will not incur any charges.
- Orders cannot be cancelled once packed and prepared for dispatch.
Warranty, Replacements, and Refunds.
In the event that a mouse or keyboard shows a fault or manufacturing defect within 7 days from being delivered, we will arrange for a return pickup at our expense.
Once we receive the item and verify the problem, a replacement will be arranged.
Please contact us within 7 days from the order being delivered. If we are contacted after 7 days, returns will not be entertained and the standard warranty policy will be applicable.
Please note that returns are not accepted without all the original accessories and box of the returned item.
Warranty:
All keyboards and mice come with 1 year standard warranty unless stated otherwise for all the parts except for the internal battery and USB cable (Internal battery and USB cable will only have 6 months warranty).
This Warranty is only applicable on issues arising due to manufacturing defects.
Warranty will be voided in the following situations:
- Keyboards or mice that have been opened or modified for any reason, including but not limited to lubrication of switches, foam modding, and application of switch films are excluded from warranty.
- Breakage of switches due to application of keycaps or excessive force is excluded from warranty. If a keycap doesn’t fit the switch, please don’t force it in. Otherwise you are liable to breaking either the keycap or the switch.
- Variation in the feel of the keyboard switches due to tolerance variations including, but not limited to, spring weight or factory lubrication is to be expected, and not covered by warranty.
- Sounds including but not limited to “pings” and “rattles” are not covered by warranty.
- Warranty doesn’t cover keyboards and mice that have been damaged due to misuse, user error, or negligence whether intentional or otherwise. Including but not limited to liquid spills, breakage due to excessive force, fall damage, excess electrical power etc.
- Wear and tear associated with general use is excluded from warranty. This includes, but is not limited to discoloration of the plastic, scratches to the bodywork, plastic developing shine, USB port becoming loose, damage to the USB cable, hotswap sockets becoming loose, clicks becoming loose, etc.
- Any unauthorized or third party repairs/attempts at repair will void the warranty on your product.
In the event a product does show fault within 365 days from the date delivered, please contact us at contact@neomacro.in and we will get back to you for information regarding the fault and we will arrange for a replacement, refund, or repair accordingly.
If stock for the faulty product is not available, a full refund for the order will be approved and automatically refunded to the original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund too.
In the event of a refund for an order placed through Cash-on-Delivery (CoD), we will request you to share your banking details so that we may initiate the refund.
If you don't receive a refund within 15 business days, please send us a mail at contact@neomacro.in so we can look into it.
Transfer of Warranty
We allow for transfer of ownership only in the first 3 months from the date of purchase.
To initiate a transfer, we require the original buyer to reach us via email at contact@neomacro.in and let us know the details of the person the ownership is being transferred to.
Warranty will remain applicable from the date of original purchase and not be extended.
Once the warranty has been transferred, there will be no more communication with the original buyer regarding any issues with the purchase.
We will not entertain claims of Dead on Arrival (DOA), damaged goods or missing accessories in cases of transferred ownership.